This may well be a wonderful place but that would be in the future.

As of July 2nd 2022 they have a lot of growing up to do.

The staff that takes care of your loved ones for toileting, pharmacy and assisted living do a good job, when they show up to do it. They have issues with scheduling and staying on that schedule.

Your loved one may be issued a fob button that they wear around their necks. Presumably this would be for emergencies when the loved one needs more immediate assistance. Many of the current residents use them to get their scheduled assistance as the scheduling doesn’t really work correctly yet.

We have had issues where the button was pressed and nobody shows up for more than 6 hours. The system that these Fobs run on has broken down multiple times leaving residents in danger since they believe that if they press the button someone will be there soon but if the system is down or they aren’t paying attention nobody arrives.

There is also a Emergency Pull string in the bathroom of each unit as well as the public restrooms. Presumably if pulled you’d expect assistance quickly however they are ignored. We have experience of a resident pulling theirs and after 4 hours when someone finally came to assist them the attendant just pushed the button back up turning off the blinking red light.

They have a Bistro in the lobby that may be very handy someday however it isn’t utilized at all yet so advertising it is somewhat misleading. It is not is use at this time due to not enough people living there yet.

The bar is a great idea and every Thursday they have a happy hour that is free to residents and their guests. They are actually doing this and this will likely get better with time as more residents join up. Other than for happy hour the bar isn’t really utilized.

They weren’t thinking when setting up the doors to their outdoor patio. While they are working to address the oversight currently residents must place a stick in the door to get back in since they didn’t place any fob units on the exterior doors thereby locking the residents out if they go out to use the patio or putting green. Then they need to walk all the way around to the front of the building to get back in.

Currently the front door is broken, the Fob that they give you to open it works but the door doesn’t unlock properly. Residents must then use the side entrance to gain access. Unfortunately their family members that have Fobs don’t work on the side door.

There is sometimes no way to gain access to the building if nobody is at the front desk which is only occupied during business hours. After that getting someone to show up to let you in is spotty. Resident’s do not have a way to open the doors from their apartments so they’d need to come down to let you in which for those in assisted living could be hard to impossible.

The food in the restaurant is nothing to write home about. They are working to make this better and they have hired more staff for that so this might improve in the future.

There is a lot for them to improve on and perhaps as they fill up they will address some of these issues but it has a long way to go.

The good points are the assisted living staff is friendly and professional. When they show up they do a good job. The units are all new so they are very nice. They have a arts room and a large room with tables and a big TV to watch movies as a community which is nice.

Hopefully in the near future they will be able to remedy some of these issues however this Broadwell is not the only properly being managed by the company that owns it and if you’re going to open an assisted living facility and market it with all the goodies you either need to explain to potential residents that what they’re being sold isn’t ready yet or you need to take the hit, make it all available and understand that you’ll do better when more residents move in.

We really want to love this place and perhaps we will once they sort out their current issues.